Service

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Frequently asked questions:

Here you will find the most frequently asked questions.
If the answers given here do not help you, please contact our customer service.

This can have 2 reasons:

1. The dealer has not ordered the specific product and does not have it on display. However, a dealer associated with us can order any product from us on request.

The exception is the following:
2. If it is an exclusive product. Some of our brands and series are reserved for special support points and specialist dealers who have been specifically trained by us. In this way, we can ensure that you, the customer, are always given the correct advice on these products.

Hopefully, this only happens very rarely. In such a case, there is no image material yet or it has not yet been stored by us. However, this should be changed shortly.

You can find additional information about our products under the following sources:

- In the product area on this website.
- On our YouTube channel GEWAGuitars.
- On our Facebook and Instagram pages.
- On the respective manufacturer's website.

Check out the product area on this website.

Ask your dealer. They should always be the first point of contact for questions.

Just send us a message via our contact form.

Please contact the dealer from whom you purchased the instrument. They are responsible for the warranty and will also contact us in case of doubt.

No. The prices on this website are recommended retail prices (RRP).

The dealers are free to set their own prices and we are not allowed to influence them. Therefore, it is very possible and even very likely that the market prices of our instruments differ depending on the dealer.

Gewa Guitars ist is one of five divisions of Gewa music GmbH. We are the importer, manufacturer and distributor of well-known guitar brands like Ovation Guitars, Guitarras Manuel Rodríguez and GEWA Guitars, which means that we make sure that the instruments come from us or from the manufacturer into the shops.

We also work with international experts and artists and make sure that you are informed about the instruments in the best possible way.

GEWA Guitars' headquarters are in Adorf in the Vogtland region of Saxony, Germany. From here we work with our partners in Germany, Europe and all over the world.

No, as a wholesaler we are exclusively a B2B company. We do not sell to private customers, only to dealers.

  1. Unfortunately you cannot buy directly from us, yet. Please contact one of our authorized Ovation dealers in your country. They will be happy to place your order.
  2. If you don't have a dealer in your country yet, visit our dealer locator and ask your local dealer for recommendations.

You can visit Ovationtribute.com for a list of serial numbers, and an explanation of how they are coded.

  1. Unfortunately you cannot buy directly from us, yet. Please contact one of our authorized Ovation dealers in your country. They will be happy to place your order.
  2. If you don't have a dealer in your country yet, visit our dealer locator and ask your local dealer for recommendations.

We are always on the search for artists standing out above the rest. So if you are a creative, open-minded, out-of-the-box thinking, reliable, superhero band who loves cats AND dogs, send us a complete artist package to

GEWA music GmbH
ATTN: Ovation Marketing
Oelsnitzer Str. 58
08626 Adorf
GERMANY

A complete artist package should contain music, video, Social Media, biography information, photos, press references and a cover letter listing current music gear. Please also include a proposal indicating your expectations as an endorsee of a working relationship with Ovation.

Please have in mind that we cannot return your artist package and that all submissions become property of GEWA music GmbH.

Please contact the dealer where you bought the instrument. He is responsible for the warranty processing and will also contact us in case of doubt.

Like all fine instruments, Ovation guitars require periodic care and maintenance. Your instrument will perform best if it is kept clean. A routine cleaning of the instrument using a clean lint-free cloth and a light coat of quality guitar polish will keep your instrument looking and performing at its peak. Gold-plated parts should be wiped clean after each use to prevent discoloration from skin oils and acids.

Always store your instrument at room temperature, avoiding temperature and humidity extremes. The fine tone woods used in your guitar are significantly affected by these parameters. A neck warp or top crack can render any guitar unplayable. You may wish to use an affordable/small humidifier in your case to compensate for any changes in the environmental conditions.

Keep your instrument tuned to concert pitch under normal playing and storage situations. If the instrument is to be stored for a long period, reduce the string tension slightly; one or two turns of each tuning machine will be adequate.

You can visit Ovationtribute.com for a list of serial numbers, and an explanation of how they are coded.

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